Cancellation & Refunds

You can cancel your monthly plan at any time from the Billing page in your dashboard. Cancellation stops the next renewal; your plan stays active until the end of the current billing period, and you are not charged again after that.

Monthly plan fees are generally non-refundable once the billing period has started, because the included message allowance is made available immediately. If you were charged in error, or the Service was unavailable for a sustained period due to a fault on our side, contact us within 7 days and we will review a pro-rated refund.

Prepaid message credits are consumed per message sent. Unused credits can be refunded within 7 days of purchase provided they have not been used; partially used top-ups are refunded for the unused balance at the rate paid. Credits charged for a message that fails to send are automatically returned to your balance and are not counted as used.

Approved refunds are made to the original payment method through Razorpay and typically reach your account within 5–7 business days, depending on your bank.

Email support@sendwamessage.in from your account email with your workspace name and the payment reference. We aim to respond within 2 business days.